Safety Alerts and Products Recalls > Medicine recalls

Medicine recalls   Recall of Neo-Polybacin Eye Ointment (with photo)   The Department of Health (DH) today (Oct 14) requested a licensed drug wholesaler, Welldone Pharmaceutical Limited (Welldone), to recall those Neo-polybacin Eye Ointment that bear the wrong Hong Kong registration number from the market. Under the DH's market surveillance, samples of Neo-Polybacin Eye Ointment were collected from the market for analysis. It was found that the outer box of the samples was printed with the wrong registration number "HK-53535", which belongs to another registered product from the same manufacturer. The correct registration number of Neo-Polybacin Eye Ointment should be HK-53647. Preliminary investigation indicated that only some of the product's label contain the wrong registration number. To avoid confusion, Welldone was requested to recall the wrongly-labelled product. The DH's investigation is continuing. Neo-Polybacin Eye Ointment is a prescription medicine for the treatment of eye infections. According to Welldone, the product has been supplied to pharmacies. Welldone has set up a hotline (2121 0542) to answer public enquiries. The DH will closely monitor the recall.